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Residential Leasing Consultant - Adagio (Santa Ana, CA)

Residential Leasing Consultant

Job Summary

Responsible for the leasing and marketing results and for maintaining positive resident relations of a multi-family residential community.

Reports to Community Manager.

Supervises: None.

Job Duties

General Functions:

  • Enforce company policies and community rules with consistency and fairness.
  • Maintain accurate monthly commission sheets on leases and renewals for bonus Handle resident relations with tact, diplomacy and courteous communications.

  • Help maintain community appearance. Report needed repairs for scheduling and completion on a timely basis. Walk property daily.

  • Create and execute marketing strategies to increase qualified traffic.

  • Close effectively. Utilize Guest Cards and follow-up consistently.

  • Respond promptly to resident complaints, concerns and requests.

  • Develop and utilize resident retention programs. 

Community Leasing/Marketing:

  • Responsible for setting up mini-models in “focus” units and staging appropriately.

  • Greet prospects and qualify according to Decron criteria. Immediately record all telephone and in-person traffic in Yardi. Complete guest cards and follow-up within 24 hours.

  • Tour community and focus units/model. Present amenities and close the sale.

  • Obtain prospect’s signature on application, secure the deposit and update in Yardi.

  • Process applications for approval, prepare leases and obtain signatures. Follow up with applicant regarding status. Submit to manager for review and approval.

  • Update all prospects and residents transactions in Yardi.

  • Ensure that apartment is ready for move-in on date scheduled.

  • Follow up with prospects unable to close.  Send ‘thank you for visiting” e-mails, hand-written notes and phone calls.

  • Monitor monthly lease expirations.  Send out renewal letters and follow up through completion.

Community Marketing:

  • Update all ads online with new, fresh, current photos and concessions (if applicable).

  • Participate in outreach marketing activities on a regular basis to increase traffic.

  • Advise residents of referral fees (if applicable).

  • Assist in placing, removing, replacing banners, balloons, bandit signs, flags, etc.

  • Distribute newsletters, flyers, notices, etc.

  • Assist in obtaining marketing information. Personally shop the competition monthly. Review market surveys and analyses on a continual basis to generate ideas and formulate plans.

Other Aspects

  • Leasing consultants may be asked to assist at other properties according to need.

  • Assistance may be required in special projects or activities, including due diligence, property acquisition/disposition.

  • Participation in training programs as required.

  • Attendance is an essential job function.


Apply Now


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