Apartment Reviews

We love customer feedback! We survey all of our residents at move-in and after service requests. Here’s a sampling of what they have to say about living at this property:

4.7 /5
339 reviews
May 14, 2019
Decron Properties
I had to go to the Office and follow up on my work order request and then on Monday, 5/13//19, the work was done.
May 14, 2019
Decron Properties
Still happy here. I'm impressed with how clean the building is kept which is very important to me.
May 13, 2019
Decron Properties
Edgar did a very good job.
May 3, 2019
Decron Properties
Good
Apr 23, 2019
Decron Properties
Every maintenance request I've had over the past 4 years has been handled beautifully by our wonderful staff! However, this weekend I had to deal with the emergency dispatchers and they completely mishandled my situation. On Saturday at 2pm, I blew a fuse and couldn't find the box in my unit. The leasing agent on staff that day didn't know where it was located and suggested I call emergency maintenance. I was told the power would be back by the time I got home from a wedding that night. I returned at midnight to no power in my apartment. On Sunday, I had to call emergency maintenance two more times. No one followed up with me about maintenance or how to resolve the issue myself. Fortunately, after 24 hours of no power, I stumbled upon the fuse box in the hallway and fixed the problem on my own. I called emergency dispatcher back to cancel my request. Then at 8am on Monday morning, I had a knock on the door from maintenance who had no clue the issue had been resolved. To reiterate, I adore our maintenance staff and this wasn't their fault. The emergency dispatchers demonstrated incredibly poor communication and lack of action - leading to much frustration and disappointment!
Apr 20, 2019
Survey Decron Properties
It was awful to have the kitchen sink drain so slow and it was fixed the same day I reported it. A huge THANKS to the maintenance staff.
Apr 11, 2019
Decron Properties
Okay
Apr 4, 2019
Decron Properties
amazing! management is amazing
Mar 18, 2019
Survey Decron Properties
Still waiting on intercom, mailbox access, things that I’ve asked about which should have been provided during move in when I handed over a huge chunk of money :)
Mar 15, 2019
Decron Properties
I had a small problem with a living room carpet. Management handled it quickly and with excellent results! And particular shout out to Sr Maintenance Supervisor Pablo Gonzalez! He made sure the job was done on time and correctly! Nice!!!

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From the Blog

Featured Image for Announcing The Reserve at Walnut Creek

Announcing The Reserve at Walnut Creek

May 21, 2019

Big changes are coming to the Decron apartment community formerly known as Cypress Creek, and to reflect that, we’re proud to debut the apartment’s new name: The Reserve at Walnut Creek.

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