Apartment Reviews

We love customer feedback! We survey all of our residents at move-in and after service requests. Here’s a sampling of what they have to say about living at this property:

4.3 /5
255 reviews
Survey
5.0/5
Feb 24, 2020
Decron Properties
Excellent
Survey
4.0/5
Feb 24, 2020
Decron Properties
I love living in this complex because of the size of the apartments and its location. I also love the new renovations inside the apartments. Life is serene and peaceful here almost all the time. I found the loss of my washing machine difficult. I waited approximately three weeks to get the new ones. (Washer/dryer combination) The new ones were here two weeks after my old one broke down. When they tried to deliver them, I received an hour’s notice that it would be that morning. I wasn’t able to be back in Thousand Oaks that quickly. After that notice, I received an email from maintenance saying that they tried to deliver them but were unable to because I wasn’t home and that the machines would be delivered when the maintenance staff had time to install them. After calling the office, they gave me the next day in the morning as a time when they would be installed. That morning came and went without hearing from anyone. I called the office again and then was told the job would not be done until Saturday of that week but that that time was not for sure. At that point, I called Decron’s main office but only received a recording. After waiting for a call, I composed an email to the manager here, Sunny. She had the maintenance staff install them that day in the afternoon around 4:30. Of course, I was delighted that they put them in and very grateful to Sunny for her prompt response. It’s a great thing to be heard and responded to. I appreciate that very much. I’m sorry it took so much extra energy to get it taken care of. Usually things are done here in a timely manner. It’s done now and I’m very satisfied with the new machines. I do believe the people here strive to do their best and that sometimes things just don’t go as planned no matter how much one tries. I will continue to recommend The Retreat to anyone who is looking for an apartment as I do believe this is the best place to live in Thousand Oaks.
Survey
5.0/5
Jan 29, 2020
Decron Properties
very positive so far, thanx to Marco from lease office for his support as well
Survey
5.0/5
Jan 29, 2020
Survey Decron Properties
Care was taken quickly and work was done with great quality
Survey
5.0/5
Jan 28, 2020
Decron Properties
Service was excellent
Survey
5.0/5
Jan 17, 2020
Decron Properties
Bernard is an excellent maintenance man. He is always awesome!
Survey
5.0/5
Jan 14, 2020
Decron Properties
The staff at The Retreat has always handled any issues I have with a sense of urgency. Everyone is very friendly and always there to help.
Survey
5.0/5
Dec 30, 2019
Decron Properties
Everyone is very helpful
Survey
3.0/5
Dec 20, 2019
Decron Properties
We waited 2 weeks for our work to be started. When they came my family was gone and didn't know that they would be coming. They left for a part and left the drain disconnected. We ran water and flooded under our sink.
Survey
3.0/5
Dec 20, 2019
Decron Properties
I very clearly stated that they were not allowed to enter the premises. I asked for them to leave the light bulb on the patio table. They entered the house anyway. I have a 16 year old daughter that is home alone alot which is why I didn't want them to enter, just safety for everyone. They need to make sure they are reading the permissions

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Find Your Dream Apartment for Rent in Thousand Oaks with Decron

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